With the Credit Cards payment method, you accept card payments in your Shopify store. Three partners work together: PEND connects your store to Datatrans (payment service provider), and Datatrans forwards the payments to your acquirer, for example Clearhaus. Our onboarding guides you through every step and automatically forwards your application to the right places.
What does it cost?
Fee | Amount | Charged by |
Annual fee | CHF 150 per store and payment method | PEND, yearly |
Platform fee | 0.3 % per transaction | PEND, usually monthly |
Authorisation fee | CHF 0.18 per authorisation, including declined payments | PEND on behalf of Datatrans, usually monthly |
Card fees | approx. 1.4 %, depending on card type and country of origin | your acquirer (e.g. Clearhaus), usually deducted directly from your payout |
All PEND fees are exclusive of VAT. With a Clearhaus contract, this comes to around 1.7 % per transaction plus the CHF 0.18 authorisation fee.
Good to know: You wonât be charged anything until your application has been accepted.
For more details on billing, see How Billing Works on PEND.
Step 1: Choose the Credit Cards payment method
Log in at pend.ch and open My Shops. Select your store or click Add new shop.
On your storeâs page, select the Kreditkarten (credit cards) tile. If you already use another payment method, youâll find it under Additional payment methods.
Click Install now.
Youâll be redirected to Shopify. Install the app there, and youâll automatically return to the PEND onboarding.
Step 2: Do you already have a Datatrans contract?
The onboarding briefly explains how the partners work together. At the bottom of the page, choose whether youâre already a Datatrans customer.
Already a Datatrans customer? >> Click I am already a Datatrans customer and enter your Datatrans ID, Datatrans Password and Datatrans Key. To find out where to get these, see Your Datatrans details.
Then click Continue and carry on with step 4.
No contract yet? >> Click I donât have a Datatrans contract yet and continue with step 3.
Step 3: Fill in your contract data and choose an acquirer
Complete the Contract data form: company, name, address, contact and company details, and your shopâs website address. We use this information to create your Datatrans account.
Under Do you already have an acquirer?, choose an option: I donât have an acquirer yet / I donât know what that is, Worldline/SIX or Clearhaus. Then click Continue.
If you donât have an acquirer yet, we recommend our partner Clearhaus, with pre-negotiated rates. Click Register here with Clearhaus and create your account. It will be linked to your Datatrans account automatically.
Then click Continue in the onboarding.
At Clearhaus, you confirm your email address, enter your company details and sign the required documents.
Step 4: Confirm the costs
Check the Cost Overview and your Stored Payment Method. PEND fees are charged to it. Accepted are credit cards, TWINT or ECA. You can change it via Replace payment method.
Accept the terms and privacy policy and click Confirm costs. We then send your details to Datatrans.
Step 5: Review and activation
In your store, the payment method now shows the status Under review. In the Subscription tab, you can see which steps are done. As soon as Datatrans has confirmed your account, everything continues automatically.
The review takes 2 to 10 working days, depending on the payment processor. Youâll be notified as soon as your documents have been reviewed.
Your Datatrans credentials appear automatically in the Settings tab under Your Datatrans Account. You donât need to enter them yourself.
We activate the payment method in Shopify automatically. If that doesnât work, you can trigger the activation manually in the Settings tab.
Frequently asked questions
What is an acquirer?
A financial institution such as Clearhaus or Worldline that processes card payments for you. You agree the card fees with them. If you already have an acquirer contract, you can keep it along with your negotiated rates.
When will I be charged?
Only once your application has been accepted. After that, the annual fee is charged yearly, and the subscription renews automatically. Youâll get an email 14 days before renewal. Platform and authorisation fees are usually billed monthly for the previous month. Your acquirer usually deducts card fees directly from your payout.
My application has been âUnder reviewâ for a while.
The review takes 2 to 10 working days. Check that youâve completed the Clearhaus registration and signed all documents. Also look in your spam folder for emails from Clearhaus or Datatrans.
I already have a Datatrans account.
In step 2, choose I am already a Datatrans customer and enter your Datatrans details.
Still having trouble?
Message us via the chat in your PEND account or at [email protected]. Let us know which store itâs about so we can check quickly.